24/7 technical support, maintenance and product upgrades are included in the annual subscription. This is something that makes Quazant unique. Because Quazant sells its products as easy-to-use and self-tuning, we want our pricing mechanism to reflect that. To that end, we do not charge support and maintenance contracts. Additionally, if any product upgrades are released while a company’s annual subscription is current, then that upgrade is distributed free of charge.

Without addressing the eternal debate over the possibility of producing defect-free software, Quazant is committed to the deliberate and passionate attempt to approach that ideal as closely as possible. In addition to the application of certain design and management practices that promote this effort, a team of competent product testers are essential to it.

Quazant takes great pride in delivering high quality software. Every build subjects each component and sub-system, as well as the system itself, to comprehensive automated regression testing. Software design requirements include functional and boundary verification. Problems and idiosyncrasies discovered during testing and use-case verification are immediately incorporated into the regression testing.

If, however, technical support is required, Quazant has instituted a three-tiered support structure to ensure that customers’ issues are resolved immediately and completely. Technical support representatives provide the first support tier for customers with problems. When necessary, appropriate developers provide the second support tier. Finally, in extreme cases, problems escalate to the co-CTOs for ultimate disposition.

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